Preventing a crisis in China: How one single point of contact saved a €14,770 shipment
Domingue Architectural Finishes, a Belgian manufacturer of high-quality specialized art paints based on lime.
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About the customer
Domingue Architectural Finishes, a Belgian manufacturer of high-quality specialized art paints based on lime.
The Challenge
the team was in China, but the shipment was stuck due to a DG error. In a standard logistics organization, this would lead to weeks of delays, destruction of the goods and no possibility to fly back. This is the result of no personal point of contact and no proactive communication in the chain.
Our Solution (Your USP): This was crisis management based on personal involvement and network. Nick was always available by phone and took responsibility immediately.
- One Fixed Point of Contact: Dominique did not have to go through selection menus, but had direct contact with the specialist who really knew their situation.
- Proactive Communication: We contacted our local agent and Chinese customs directly. We provided the solution, even before Dominique had to go after it himself.
The Result
- Grip and Security: The €14,770 shipment was saved from destruction.
- No Surprises: Tens of thousands of euros in indirect costs (project loss, travel costs) were avoided.
Conclusion: We arrange your transport personally. In a crisis, it makes the difference whether you call a selection menu or the specialist who knows your mission and takes responsibility.
